Contact us
A specialist answers the phone during office hours. Email gets a reply within two working hours. The office is by appointment, so the right person is in the building when you arrive.
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Call
Monday to Thursday, 9am to 5.30pm. Friday, 9am to 5pm. Closed at weekends and on bank holidays.
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Email
We reply within two hours on a working day. Send photographs if you have them — it saves a round trip.
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Visit
Token House, 11–12 Token House Yard, London EC2R 7AS
By appointment only. Call or email first and we will have a specialist in the category waiting for you.
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Want a valuation first?
Every item page values your item before asking anything of you. No credit check, no obligation.
Value your item -
Making a complaint?
There is a published procedure, with timescales and the route to the Financial Ombudsman Service.
Complaints procedure -
Question about how it works?
Borrowing limits, valuation, insurance, postage and what happens at the end of a term.
Read the FAQs
The office
Token House, in the City
Two minutes from Bank. Ring the bell at Token House Yard — we will come down and meet you.
Token House, 11–12 Token House YardLondon EC2R 7AS